Yes, we offer free shipping on UK orders over £250 and International orders over £500. No code is necessary, free shipping will be applied automatically.

You can pay with most debit and credit cards through our website. We also accept Paypal.

You can also apply for Buy Now, Pay Later options with PayPal or ClearPay during checkout.

We can set up an account for you and accept bank transfers, however you will need to contact us for more information.

Our payment gateway will only accept your payment if your CVV number and your billing address zip/ postcode match what your card issuer has on file.

If funds are available, the most likely reason is because your billing address does not match what your card issuer has on file. You will need to check a statement or contact the card issuer to confirm your address.

You can try using another payment method, PayPal also accept card payments.

We want to get your items to you quickly! We ship everyday Monday - Friday and we use the fastest options possible through Royal Mail.

UK deliveries - usually next day (please allow up to 10 working days during busy periods).

Europe deliveries - usually 4-7 days, this depends on your countries speed and you must allow up to 21 working days.

Rest of the World - usually 5-14 days, depending on your mail provider. You must allow up to 28 working days.

All items are sent with a tracked service, please see your order shipping confirmation for tracking details. We recommend tracking after 5 days to check for any issues. We regrettably do not have any additional information other than that shown on the tracking facility.

Your discount code may have expired or no longer exist. We now offer rewards.

If you are using an affiliate code, these are only one time use on your first order and cannot be used if you have ordered from us before.

If you are trying to enter more than one code, they are not stackable. We recommend using the one code that gives you best value.

All customers outside of the UK will need to pay their mail handler import and duty fees owed. These taxes are not included in our prices.

The handler may also apply a handling fee.

Please check your countries government website and mail providers for their fees.

We cannot be liable for these fees. Refusing to pay your fees will result in you forfeiting your order and it's value. We cannot reimburse any fees associated with any kind import charges.

Yes! We offer professional discount, this is available to business owners who purchase wigs, wefts and bulk fibre regularly.

The quickest way to set this up is sending us a DM on Instagram from your business profile so we can verify your status. You will need to send links to your work.

We can offer pro discount to hair and makeup students, wig stylist business owners and studios who work with synthetic hair frequently.

Instantly shop like a pro with orders over £500. Enjoy 25% off with code PROSHOP at checkout!*

*excludes styled wigs, lashes and clearance items.

If you need to return a product, please contact us to discuss within 24 hours of receiving.

Due to the nature of our products, please choose carefully and handle them with care when opening.

Styled wigs are bespoke and cannot be returned.

You will receive a credit for the value of your returned item to use on our website.

You may be liable for a 20% restocking fee deduction if returning multiple items.

Once a return is agreed, the item must be returned within 28 days and you must cover costs for return shipping.

For returns to be accepted, items must be brand new, unworn and in original packaging.

The original shipping fees and any reductions will be deducted from the refund total.